Beyond the ultimate question : a systematic approach to improve customer loyalty /
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| Author / Creator: | Hayes, Bob E., 1963- |
|---|---|
| Imprint: | Milwaukee, Wis. : ASQ Quality Press, 2009. |
| Description: | xxxiii, 396 p. : ill. ; 24 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/7840193 |
