Service breakthroughs : changing the rules of the game /
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| Author / Creator: | Heskett, James L. |
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| Imprint: | New York : Free Press ; Toronto : Collier Macmillan, c1990. |
| Description: | xii, 306 p. : ill. ; 25 cm. |
| Language: | English |
| Subject: | |
| Format: | Print Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/7995779 |
Regenstein, Bookstacks
| Call Number: |
HF5415.5.H43 1990
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| c.1 | Available Loan period: standard loan Scan and Deliver Request for Pickup Need help? - Ask a Librarian |