Cruise management : information and decision support systems /

Cruise management : information and decision support systems /

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Bibliographic Details
Imprint:Wiesbaden : Gabler Verlag, c2012.
Description:1 online resource (xi, 249 p.)
Language:English
German
Subject:
Cruise lines -- Management -- Congresses.
Management information systems -- Congresses.
Decision support systems -- Congresses.
Decision support systems.
Economics.
Management information systems.
Marketing.
Conference papers and proceedings.
Format: E-Resource Book
URL for this record:http://pi.lib.uchicago.edu/1001/cat/bib/8871813
Hidden Bibliographic Details
Other authors / contributors:Papathanassis, Alexis.
ISBN:9783834971593 (electronic bk.)
3834971596 (electronic bk.)
9783834932723
Notes:Includes bibliographical references.
Text in English and German.
Summary:Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators' back-offices and for cruisers' consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous d

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