From customer retention to a holistic stakeholder management system : living a vision /

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Bibliographic Details
Author / Creator:	Huber, Margit, 1963-
Imprint:	Berlin : Springer, 2008.
Description:	1 online resource (xvii, 203 p.) : ill., ports.
Language:	English
Subject:	Customer relations. Consumer satisfaction -- Research. Customer loyalty. Total quality management. Benchmarking (Management) Management. Benchmarking (Management) Consumer satisfaction -- Research. Customer loyalty. Customer relations. Management. Total quality management.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/8885431

Hidden Bibliographic Details
Other authors / contributors:	O'Gorman, Susanne.
ISBN:	9783540774303 3540774300 3540774297 9783540774297 6611231714 9786611231712
Notes:	Includes bibliographical references. Description based on print version record.
Other form:	Print version: Huber, Margit, 1963- From customer retention to a holistic stakeholder management system. Berlin : Springer, 2008 3540774297 9783540774297

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