Customer satisfaction evaluation : methods for measuring and implementing service quality /

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Bibliographic Details
Author / Creator:	Grigoroudis, Evangelos.
Imprint:	New York : Springer, c2010.
Description:	1 online resource (xii, 313 p.) : ill.
Language:	English
Series:	International series in operations research & management science, 0884-8289 ; 139 International series in operations research & management science ; 139.
Subject:	Consumer satisfaction -- Evaluation -- Statistical methods. Consumer satisfaction -- Evaluation -- Data processing. Marketing research -- Statistical methods. Marketing research -- Statistical methods.
Format:	E-Resource Book
URL for this record:	http://pi.lib.uchicago.edu/1001/cat/bib/8892496

Hidden Bibliographic Details
Other authors / contributors:	Siskos, Yannis.
ISBN:	9781441916402 (e-isbn) 1441916407 (e-isbn) 9781441916396 1441916393
Notes:	Includes bibliographical references (p. [287]-309) and index. Description based on print version record.
Other form:	Print version: Grigoroudis, Evangelos. Customer satisfaction evaluation. New York : Springer, c2010 9781441916396

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