Customer satisfaction evaluation : methods for measuring and implementing service quality /
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| Author / Creator: | Grigoroudis, Evangelos. |
|---|---|
| Imprint: | New York : Springer, c2010. |
| Description: | 1 online resource (xii, 313 p.) : ill. |
| Language: | English |
| Series: | International series in operations research & management science, 0884-8289 ; 139 International series in operations research & management science ; 139. |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/8892496 |
MARC
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| 100 | 1 | |a Grigoroudis, Evangelos. |0 http://id.loc.gov/authorities/names/nb2010000849 |1 http://viaf.org/viaf/106819812 | |
| 245 | 1 | 0 | |a Customer satisfaction evaluation : |b methods for measuring and implementing service quality / |c Evangelos Grigoroudis, Yannis Siskos. |
| 260 | |a New York : |b Springer, |c c2010. | ||
| 300 | |a 1 online resource (xii, 313 p.) : |b ill. | ||
| 336 | |a text |b txt |2 rdacontent |0 http://id.loc.gov/vocabulary/contentTypes/txt | ||
| 337 | |a computer |b c |2 rdamedia |0 http://id.loc.gov/vocabulary/mediaTypes/c | ||
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| 490 | 1 | |a International series in operations research & management science, |x 0884-8289 ; |v 139 | |
| 504 | |a Includes bibliographical references (p. [287]-309) and index. | ||
| 588 | |a Description based on print version record. | ||
| 650 | 0 | |a Consumer satisfaction |x Evaluation |x Statistical methods. | |
| 650 | 0 | |a Consumer satisfaction |x Evaluation |x Data processing. | |
| 650 | 0 | |a Marketing research |x Statistical methods. |0 http://id.loc.gov/authorities/subjects/sh2010100745 | |
| 650 | 4 | |a Business |x Management. | |
| 655 | 4 | |a Electronic books. | |
| 650 | 7 | |a Marketing research |x Statistical methods. |2 fast |0 http://id.worldcat.org/fast/fst01010301 | |
| 700 | 1 | |a Siskos, Yannis. |0 http://id.loc.gov/authorities/names/n95065745 |1 http://viaf.org/viaf/276346229 | |
| 776 | 0 | 8 | |i Print version: |a Grigoroudis, Evangelos. |t Customer satisfaction evaluation. |d New York : Springer, c2010 |z 9781441916396 |w (OCoLC)444428892 |
| 830 | 0 | |a International series in operations research & management science ; |v 139. | |
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