Customer satisfaction evaluation : methods for measuring and implementing service quality /
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| Author / Creator: | Grigoroudis, Evangelos. |
|---|---|
| Imprint: | New York : Springer, c2010. |
| Description: | 1 online resource (xii, 313 p.) : ill. |
| Language: | English |
| Series: | International series in operations research & management science, 0884-8289 ; 139 International series in operations research & management science ; 139. |
| Subject: | |
| Format: | E-Resource Book |
| URL for this record: | http://pi.lib.uchicago.edu/1001/cat/bib/8892496 |