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121030s2013 njua o 001 0 eng d |
| 020 |
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|a 9781118461648 (e-book)
|
| 020 |
|
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|a 1118461649 (e-book)
|
| 020 |
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|z 9781118360729 (cloth)
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|2 23
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|a HF5415.5
|b .M33 2013
|
| 100 |
1 |
|
|a McDonald, Kelly,
|d 1961-
|0 http://id.loc.gov/authorities/names/n2010061834
|1 http://viaf.org/viaf/133936954
|
| 245 |
1 |
0 |
|a Crafting the customer experience for people not like you :
|b how to delight and engage the customers your competitors don't understand /
|c Kelly McDonald.
|
| 260 |
|
|
|a Hoboken, N.J. :
|b John Wiley & Sons,
|c c2013.
|
| 300 |
|
|
|a 1 online resource.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|0 http://id.loc.gov/vocabulary/contentTypes/txt
|
| 337 |
|
|
|a computer
|b c
|2 rdamedia
|0 http://id.loc.gov/vocabulary/mediaTypes/c
|
| 338 |
|
|
|a online resource
|b cr
|2 rdacarrier
|0 http://id.loc.gov/vocabulary/carriers/cr
|
| 500 |
|
|
|a Includes index.
|
| 588 |
|
|
|a Description based on online resource; title from digital title page (viewed on Jan. 23, 2013).
|
| 650 |
|
0 |
|a Customer relations.
|0 http://id.loc.gov/authorities/subjects/sh85034963
|
| 650 |
|
0 |
|a Customer services.
|0 http://id.loc.gov/authorities/subjects/sh85034965
|
| 650 |
|
7 |
|a Consumer satisfaction.
|2 fast
|0 http://id.worldcat.org/fast/fst00876403
|
| 650 |
|
7 |
|a Customer equity.
|2 fast
|0 http://id.worldcat.org/fast/fst01202007
|
| 650 |
|
7 |
|a Customer relations.
|2 fast
|0 http://id.worldcat.org/fast/fst00885533
|
| 650 |
|
7 |
|a Customer relations
|x Management.
|2 fast
|0 http://id.worldcat.org/fast/fst00885539
|
| 856 |
4 |
0 |
|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493560
|
| 901 |
|
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|a YBPebook
|
| 903 |
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|a HeVa
|
| 035 |
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|a (OCoLC)820850092
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|
|t Library of Congress classification
|a HF5415.5 .M33 2013
|l Online
|c UC-FullText
|u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493560
|g ebooks
|i 7323700
|
